Laptop Battery Direct Reviews | Customer Service Reviews of laptopbatterydirect.com.au

**wickVerified Buyer

2025-11-04

Avoid them. I ordered a replacement laptop battery a couple of weeks ago. I assumed that the battery would be a non-genuine, Chinese made substitute, which is fine. But I believed that I was buying it from a local reseller. I ordered it from "Laptopbatterydirect" and it arrived within a few days. Unfortunately, I had ordered the wrong one. Entirely my mistake. I contacted them and arranged to return it. They said I would get a refund when it was received. Unfortunately I assumed that the sender's address on the package was the postal address to use. A PO Box in Silverwater NSW. I contacted them again to tell them that it was on its way and I ordered and paid for the correct one. I was then told that the Sender's postal address that was on the package is not the actual sender's address. They gave me a street address for a warehouse complex in Regents Park NSW. The consignee was very long code beginning with 4XP. I foolishly used the seller's name that was on the email correspondence. AolsteCell. When they replied they said that unless it was addressed to the 4XP code given, "it could be destroyed" when it was delivered to the address. I rang Australia Post to see if I could add that number to the delivery address. The guy was very helpful, explaining to me that it was too late as it was already delivered to the warehouse, which is operated by a private mail distribution company that sorts and redirects packages based on the 4XP code. He also said that if he'd been talking to me earlier, he would have advised me to have nothing to do with them. So I've Googled 4XP and discovered that it's a Hong Kong based parcel service which operates in Australia and calls itself Australia Postal Corporation (AUSYDA) and has a red and white logo just dissimilar enough from Australia Post's to avoid a trademark breach. So I've got no refund and the new battery has been in use for just over 1 week and it has died. Will not take or hold a charge. Two batteries paid for. All money gone.

Replied by laptopbatterydirect.com.au

Dear Customer, Thank you for reaching out to us and for bringing these matters to our attention. Our customer service manager has contacted you. Please check your email inbox. We truly value your feedback and would like to address both of your concerns. Regarding Your First Order We understand that there was an issue with the battery in your first order. However, we noticed that the return shipment was not addressed according to our return guidelines. Unfortunately, because the package did not include the correct return address or recipient name as specified in our return policy, our warehouse was unable to receive it. As a result, we are unable to process a refund for this order at this time. If you still have the return package, please contact the shipping carrier to see if it can be rerouted or returned to you. Once you have the correct return details, we would be happy to assist you further. Regarding Your Second Order For your second order, please rest assured that if there is any issue with the battery, we will take full responsibility. Once we confirm the problem, we will either arrange a replacement shipment or process a refund promptly. Your satisfaction is our priority, and we want to ensure you have a positive experience with us. Best regards, laptopbatterydirect.com.au Team

**** L IrleVerified Buyer

2025-11-01

I found it easy to install, but I have a lot of experience repairing laptops. Others might find it a challenge. My HP laptop now runs about 2 to 2 1/2 hrs on a charge just surfing the web through a wifi connection.

Replied by laptopbatterydirect.com.au

**isVerified Buyer

2025-10-30

Have only had the battery for a few days, but just wanted to say that the battery was a perfect fit to replace my HP laptop battery (HP 807956-001). The new battery was super easy to install and so far has the staying power of the original (3 to 4 hours).

Replied by laptopbatterydirect.com.au

**x QuVerified Buyer

2025-10-29

When I order my laptop battery online, I forgot to use discount code, I contacted the staff, they reply very fast and refund me the 10% discount. delivery with 3 business days, battery with some handful tools, great service and quality

Replied by laptopbatterydirect.com.au

Dear Customer, Thank you for your kind feedback! 😊 We’re glad to hear that our team was able to assist you quickly and that your order arrived on time. It’s great to know you’re satisfied with the tools, service, and battery quality. We truly appreciate your purchase and support! If you ever need any assistance in the future, feel free to reach out. Best regards, laptopbatterydirect.com.au Team

**y1994Verified Buyer

2025-10-28

Battery arrived promptly. Excellent quality product. Good website. Seriously these people did *everything* right. Will not hesitate to use them again.

Replied by laptopbatterydirect.com.au